Customer Service
Thank you for choosing C.Krueger’s Finest Baked Goods for your gifting needs. Your satisfaction means the world to us.

At C.Krueger’s, we take every precaution to ensure all of our individually-wrapped baked goods meet our highest standards - and yours, too!

Need to ask a question? Please contact us at CustomerCare@CKruegers.com. Our Customer Service Representatives are available Mon - Fri, 9 - 5 EST. We will do our best to get back to you within 24 hours during our business hours. 

Freshness Guarantee
Our gourmet cookies, brownies and baked goods are made from the finest, all-natural ingredients and contain no added preservatives!  We suggest you enjoy them within 5 days of delivery. If you want to save them for later, please place in the freezer! Our baked treats can stay frozen for up to 6 months.

 


Frequently Asked Questions:

WHICH CREDIT CARDS/PAYMENT TYPES DOES C.KRUEGER'S ACCEPT?

We accept Visa, Master Card, Discover, and American Express. We also accept Amazon and Google Pay. When you submit an order, you authorize C.Krueger’s to charge your credit card. We do not accept credit cards through email or fax. We do not accept payment by personal check or money order.

Need to make an address correction?  Please contact our Customer Service at CustomerCare@CKruegers.com.


IS IT SAFE TO ENTER MY CREDIT CARD INFORMATION ON THE C.KRUEGER'S WEB SITE?

To insure the safety of your credit card information, C.Krueger's Finest Baked Goods uses Secure Socket Layer technology (SSL). SSL is a protocol that provides encrypted communication. This makes it impossible for anyone besides for C.Krueger's to access your private billing information.


DOES C.KRUEGER'S SHARE CUSTOMER INFORMATION WITH THIRD PARTIES?

C.Krueger's does not share customer information with third parties under any circumstances. We value our customers and honor their privacy.


I WOULD LIKE MY ORDER TO SHIP OUT ON A FUTURE DATE.

If you would like the shipment of your order to be delayed, please choose the desired delivery date on the calendar during the checkout process.


IF I PLACE AN ORDER WILL I START RECEIVING MAIL/EMAIL FROM C.KRUEGER'S?

During the checkout process, there is an option to decline from being added to C.Krueger's mailing list.


HOW CAN I BE SURE THAT MY ORDER WENT THROUGH?

Once you have completed the order process, you will receive an email with your order confirmation number. If you do not receive a confirmation number this means that your order did not go through. Please note: If your e-mail address was not entered correctly, a confirmation number will be generated, but you will not receive the e-mail confirmation.


CAN I CHECK THE STATUS OF MY ORDER ONLINE?

Once our carrier has picked up the order, you will be able to track the shipment of your order by logging in to your account or by tracking your package using the tracking number that was emailed to you.


IF I DO NOT HAVE INTERNET ACCESS OR DO NOT WISH TO USE MY CREDIT CARD ONLINE CAN I PLACE AN ORDER OVER THE PHONE?

Please feel free to place your order over the phone. Please call us at 1.844.425.4438. Our Customer Service Representatives are available Mon - Fri, 9 - 5 EST. We will do our best to get back to you within 24 hours during our business hours.


ARE C.KRUEGER'S PRODUCTS GUARANTEED FOR QUALITY AND FRESHNESS?

We are careful to ensure every order reaches its destination in perfect condition. If you are not 100% satisfied with your purchase, please call us at 1.844.425.4438. Our Customer Service Representatives are available Mon - Fri, 9 - 5 EST. We will do our best to get back to you within 24 hours during our business hours. We will refund your purchase price or send a replacement gift, free of charge, whichever you prefer.

Our gourmet cookies, brownies and baked goods are made from the finest ingredients and contain no added preservatives! We suggest you enjoy them within 5 days of delivery. If you want to save them for later, please place in the freezer! Our baked treats can stay frozen for up to 6 months.


WHAT ALLERGENS MIGHT BE IN THE PRODUCTS?

Our facility handles wheat, milk, eggs, soy, tree nuts and peanuts. Please call 1.844.425.4438 for inquiries on specific cookie flavors. 


IF THE ITEM IS DELAYED IN SHIPMENT OR NOT DELIVERED DUE TO AN INCORRECTLY OR INSUFFICIENTLY ENTERED ADDRESS, WILL C.KRUEGER'S RESHIP THE ITEM?

Because our products are perishable food items & cannot be restocked once they leave our facility, we cannot be held responsible for orders that are delayed or not delivered because of an incorrect or insufficient address. Please make sure that the shipping address is absolutely correct before you submit the order.


CAN I RETURN AN ITEM ORDERED FROM C.KRUEGER'S FINEST BAKED GOODS?

Unfortunately, because our products are perishable food items, once they leave our facility we cannot accept returns. We stand behind our products! If you are not satisfied, please email CustomerCare@CKruegers.com. Our Customer Service Representatives are available Mon - Fri, 9 - 5 EST. We will do our best to get back to you within 24 hours during our business hours. We can process refunds 30 days after receipt; after that, we cannot issue any refunds.


CAN I MAKE CHANGES OR CANCELLATIONS TO AN ORDER?

If you need to make changes to your order, please contact us right away. The shipment of your order may be delayed with any change requests. Need to make an address correction? Please contact Customer Service at CustomerCare@CKruegers.com.


HOW DO I PLACE AN ORDER THAT WILL BE SHIPPING TO MULTIPLE LOCATIONS?

You will be able to choose multiple shipping locations during the checkout process. Please feel free to email us at CustomerCare@CKruegers.com or call our customer service department at 1.844.425.4438 about any concerns you may have. Our Customer Service Representatives are available Mon - Fri, 9 - 5 EST.


ARE THERE ANY LIMITATIONS TO USE OF A DISCOUNT CODE?

Discount codes apply to select gifts while supplies last, as detailed on the homepage. Unless otherwise specified, offers are NOT valid on Duo Samplers, Snack Size Samplers, Ohio State Collection, corporate, wholesale, and custom business gift orders. Offer cannot be combined with other offers or discounts or applied to prior purchases. Discount Codes are valid for orders online, by phone, and at our retail store. Not valid on gift certificate purchases. Other exclusions may apply. Associates are not eligible for offers.


WHAT IS THE SUBSTITUTION POLICY?

Because of the limited and sometimes seasonal nature of many of our products, we reserve the right to make substitutions for items of equal or greater value, as necessary to ensure timely delivery of your gifts.


STILL NEED HELP?

Please feel free to contact our customer service department via email at CustomerCare@CKruegers.com or by phone at 1.844.425.4438.


Taxes:

State laws require that we charge applicable sales tax on orders shipped to addresses in the following states: AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IA, IN, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NC, NE, NV, NJ, NM, NY, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI, and WY.

Taxes are based on the address you are shipping to. If you live outside of city limits, we recommend entering your full 9 digit zip code.

Shipping and handling is a taxable service.